Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. (Valve in its non-depressed state: nib dry with no paint in it) It must also be in the original packaging when applicable.

To complete your return, we require a receipt or proof of purchase sent to sales@industrialmarkingpens.com along with your issue. We reserve the right to refuse the return based on the criteria expressed here. Please do not send your purchase back to the manufacturer without obtaining written approval of return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@industrialmarkingpens.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@industrialmarkingpens.com and, after written approval, send your item to: 158 West Forest Ave Englewood New Jersey US 07631.

Shipping
To return your product, you should mail your product to: 158 West Forest Ave Englewood New Jersey US 07631

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.